Terms and Conditions

Terms and Conditions

Last updated: May 6, 2026

Welcome to ARLUMA Sports. These Terms and Conditions (“Terms”) govern your use of our website, purchases, reservations, deposits, payment plans, tours, events, training experiences, and related services offered by ARLUMA Sports (“ARLUMA,” “we,” “our,” or “us”).

By using our website, placing an order, reserving a spot, submitting a form, or participating in an ARLUMA Sports experience, you agree to these Terms.

1. About ARLUMA Sports

ARLUMA Sports offers football/soccer-related experiences, including international soccer experiences, sports tours, events, training programs, match experiences, cultural activities, and related services.

Our experiences may include, depending on the product purchased:

  • Hotel accommodations
  • Meals
  • Ground transportation
  • Training sessions
  • Friendly matches
  • Stadium visits
  • Cultural tours
  • Event tickets
  • Group support
  • Uniforms or training apparel, when specifically included
  • Other activities described on the product or landing page

Each experience may have different inclusions, dates, prices, and conditions. Please review the specific product page before purchasing.

2. Eligibility and Minors

Some ARLUMA Sports experiences are designed for young players, including participants between 12 and 18 years old.

If the participant is a minor, the reservation must be completed by a parent, legal guardian, or authorized adult. By purchasing or reserving a spot for a minor, you confirm that you have the legal authority to provide the participant’s information and authorize participation in the experience.

ARLUMA may request additional forms, waivers, emergency contact information, medical information, travel details, and other documentation before the experience.

3. Reservations, Deposits, and Payment Options

Certain experiences may offer different payment options, including:

Pay in Full

You may pay the full price of the experience at the time of purchase.

Reserve with Deposit

You may reserve a spot by paying an initial deposit. The remaining balance must be paid according to the payment schedule communicated on the product page, by email, or by ARLUMA Sports directly.

For example, some experiences may allow you to reserve with $50 USD and pay the remaining balance in scheduled payments.

Deposits secure your spot but do not eliminate the obligation to pay the remaining balance unless otherwise stated in writing by ARLUMA Sports.

4. Remaining Balance and Payment Schedule

If you select a deposit or payment plan option, you agree to pay the remaining balance according to the schedule provided.

Failure to complete payments on time may result in:

  • Loss of reserved spot
  • Cancellation of participation
  • Loss of deposit or prior payments
  • Additional administrative fees, when applicable

ARLUMA Sports may contact you by email, phone, or messaging platforms to coordinate pending payments.

5. Pricing and Currency

All prices are listed in USD, unless otherwise stated.

Prices may vary depending on the experience, availability, included services, exchange rates, supplier costs, and promotional offers.

ARLUMA Sports reserves the right to correct pricing errors, update prices, or modify offers before a reservation is confirmed.

6. What Is Included

Each product page will describe what is included in the specific experience.

Inclusions may vary by experience. Only the items specifically listed on the product page, landing page, invoice, confirmation email, or written communication from ARLUMA Sports are included.

For example, an experience may include:

  • Hotel accommodations
  • Meals
  • Ground transportation
  • Training sessions
  • Friendly matches
  • Stadium tours
  • Cultural experiences
  • Match tickets
  • Uniform or apparel, if specifically stated

If an item is not clearly listed as included, it should be considered not included.

7. What Is Not Included

Unless specifically stated in writing, the following are not included:

  • Flights or airfare
  • Passport or visa fees
  • Travel insurance
  • Personal expenses
  • Additional meals or drinks not specified
  • Optional activities
  • Medical expenses
  • Baggage fees
  • Extra hotel nights
  • Transportation outside the official itinerary
  • Any item not listed as included

For local match experiences, such as a Chivas vs Tigres package, flight tickets are not included unless clearly stated in the offer.

8. Player Information Form

After completing a reservation, you may receive an email with a form requesting additional player or participant information.

This may include:

  • Full name
  • Age
  • Date of birth
  • Position
  • Skill level
  • Uniform size
  • Parent or guardian information
  • Emergency contact
  • Medical or allergy information
  • Travel details
  • Any other information necessary to organize the experience

Failure to provide required information on time may affect participation.

9. Travel Documents and Requirements

Participants are responsible for having valid travel documents, including passports, visas, permits, or any other documents required to travel.

ARLUMA Sports is not responsible if a participant cannot travel due to missing, expired, denied, or incorrect travel documents.

For international experiences, parents or guardians are responsible for confirming all travel requirements before booking.

10. Health, Safety, and Conduct

Participants must follow all safety instructions, staff guidance, hotel rules, transportation rules, training facility rules, stadium rules, and local laws.

ARLUMA Sports reserves the right to remove any participant from an experience without refund if the participant:

  • Engages in unsafe behavior
  • Disrespects staff, coaches, players, partners, or other participants
  • Violates local laws or venue rules
  • Damages property
  • Uses prohibited substances
  • Fails to follow instructions
  • Creates risk for themselves or others

Parents or guardians are responsible for any damages caused by minors under their responsibility.

11. Medical Conditions and Insurance

Participants are responsible for being physically fit to participate in sports activities.

You must inform ARLUMA Sports of any relevant medical condition, allergy, injury, medication, or special requirement before the experience.

ARLUMA Sports strongly recommends purchasing travel and medical insurance for all travel experiences.

ARLUMA Sports is not responsible for medical expenses, injuries, illnesses, accidents, or emergencies except where required by applicable law.

12. Changes to Itinerary or Activities

ARLUMA Sports works to deliver the experience as described. However, itineraries, training times, match schedules, stadium visits, cultural tours, transportation schedules, and activities may change due to:

  • Weather
  • Venue availability
  • Club schedules
  • Match schedule changes
  • Supplier changes
  • Safety issues
  • Travel disruptions
  • Force majeure events
  • Operational needs

ARLUMA Sports may replace an activity with a comparable alternative when necessary.

13. Club Participation and Training Sessions

When an experience includes training with clubs, academies, coaches, or training facilities, those activities are subject to final scheduling, availability, and operational coordination.

If a listed club, facility, coach, or activity becomes unavailable due to reasons outside ARLUMA Sports’ control, ARLUMA may provide a similar replacement experience when possible.

14. Tickets and Events

When an experience includes a match ticket or event ticket, the ticket is valid only for the specific event included in the package.

Event schedules, venues, opponents, times, and access rules may change due to decisions by leagues, clubs, stadiums, organizers, broadcasters, or authorities.

ARLUMA Sports is not responsible for changes made by event organizers, clubs, leagues, venues, or third parties.

15. Cancellations and Refunds

Cancellation and refund policies may vary depending on the experience.

Unless otherwise stated in writing:

  • Deposits are non-refundable
  • Payments may be non-refundable once supplier costs have been committed
  • No refunds will be issued for no-shows
  • No refunds will be issued for failure to provide required documents
  • No refunds will be issued for unused portions of an experience
  • Cancellations must be requested in writing

If ARLUMA Sports cancels an experience, we may offer a refund, credit, or alternative date, depending on the situation and supplier policies.

16. Customer-Initiated Cancellation

If you need to cancel, you must contact ARLUMA Sports as soon as possible.

Cancellation requests must be sent in writing to the contact email listed on this website.

Refund eligibility will depend on:

  • Date of cancellation
  • Supplier commitments
  • Hotel, ticket, transportation, and training facility costs
  • Administrative costs
  • Terms listed on the specific product page

17. Force Majeure

ARLUMA Sports is not responsible for failure or delay caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Pandemics or health emergencies
  • Government restrictions
  • Border closures
  • Strikes
  • Transportation disruptions
  • War or civil unrest
  • Venue closures
  • Club or league schedule changes
  • Acts of God
  • Any other event outside our control

In these cases, ARLUMA Sports may modify, postpone, reschedule, or cancel the experience.

18. Payment Processing

Payments may be processed through third-party providers such as Stripe, WooCommerce, or other payment platforms.

ARLUMA Sports does not store full credit card information on its own servers. Payment processing is handled by third-party providers according to their own terms, security practices, and privacy policies.

By making a payment, you agree to comply with the terms of the applicable payment provider.

19. Website Accounts

Customers may create an account on our website to manage orders, billing details, addresses, and account information.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

Please contact us immediately if you believe your account has been accessed without authorization.

20. Website Use

You agree not to use our website for:

  • Fraudulent activity
  • Unauthorized access
  • Interference with website functionality
  • Copying or scraping content
  • Uploading malicious code
  • Violating applicable laws
  • Misrepresenting your identity
  • Making false reservations or payments

ARLUMA Sports may restrict or terminate access to the website if misuse is detected.

21. Intellectual Property

All content on the ARLUMA Sports website, including text, graphics, logos, images, layouts, designs, and promotional materials, is owned by ARLUMA Sports or used with permission.

You may not copy, reproduce, modify, distribute, or commercially use our content without written permission.

Third-party logos, club names, event names, and trademarks belong to their respective owners.

22. Photos, Videos, and Promotional Content

During ARLUMA Sports experiences, photos and videos may be captured for promotional, operational, or documentation purposes.

By participating in an experience, participants and guardians understand that photos or videos may be used by ARLUMA Sports for social media, website content, promotional materials, and future marketing, unless a written objection is submitted before the experience.

For minors, consent may be requested from a parent or legal guardian.

23. Limitation of Liability

To the maximum extent permitted by law, ARLUMA Sports is not liable for indirect, incidental, special, consequential, or punitive damages.

ARLUMA Sports is not responsible for losses, injuries, delays, expenses, or damages caused by third parties, including airlines, hotels, transportation providers, venues, clubs, coaches, leagues, event organizers, or other service providers.

Participation in sports and travel activities carries inherent risks. By booking an experience, you acknowledge and accept those risks.

24. No Guarantee of Results

ARLUMA Sports experiences are designed to provide development, exposure, training, competition, and memorable experiences.

We do not guarantee:

  • Professional contracts
  • Scholarships
  • Scouting outcomes
  • Club signings
  • Specific athletic results
  • Selection by any team, academy, or organization

25. Communications

By placing an order, submitting a form, or contacting us, you agree that ARLUMA Sports may contact you by email, phone, SMS, WhatsApp, or other communication methods regarding your reservation, payments, forms, itinerary, updates, and customer support.

26. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect personal information.

27. Changes to These Terms

ARLUMA Sports may update these Terms from time to time.

When changes are made, we will update the “Last updated” date at the top of this page.

Your continued use of the website or services after changes are posted means you accept the updated Terms.

28. Governing Law

These Terms shall be governed by the laws applicable to the jurisdiction where ARLUMA Sports operates, unless otherwise required by applicable consumer protection laws.

Any dispute shall first be addressed through good-faith communication between the customer and ARLUMA Sports.

29. Contact Us

If you have questions about these Terms and Conditions, please contact us at:

ARLUMA Sports
Website: arlumasports.com

 
 
 
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