Privacy Policy
Last updated: May 6, 2026
ARLUMA Sports (“ARLUMA,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase a tour or event experience, submit a form, contact us, or interact with our online services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you make a purchase, reserve a spot, contact us, or submit a form, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Payment-related information
- Order details
- Player information
- Player age
- Uniform size
- Soccer position or level
- Emergency or contact information when required for an experience
- Any additional information you choose to provide
Payment Information
Payments on our website may be processed through third-party payment providers such as Stripe. ARLUMA does not store full credit card numbers on its own servers. Payment information is handled by our payment processor according to its own security and privacy practices. Stripe provides payment infrastructure that allows businesses to accept online payments.
Website Usage Information
We may collect information about how users interact with our website, including:
- Pages visited
- Device type
- Browser type
- IP address
- Approximate location
- Referral source
- Time spent on the website
- Checkout activity
- Form interactions
This information may be collected through cookies, analytics tools, pixels, or similar technologies.
2. How We Use Your Information
We use your information to:
- Process purchases, reservations, and deposits
- Manage orders and customer accounts
- Contact you about your booking or experience
- Send confirmation emails and important updates
- Collect required player information after reservation
- Coordinate travel, tours, events, training sessions, and experiences
- Provide customer support
- Improve our website and services
- Prevent fraud or unauthorized transactions
- Comply with legal, tax, accounting, or operational obligations
- Run advertising, remarketing, and performance measurement campaigns
3. Player and Minor Information
Some ARLUMA Sports experiences are designed for young players, including players between 12 and 18 years old.
When a parent, guardian, or authorized adult reserves a spot for a minor, we may request player information necessary to organize the experience, such as name, age, uniform size, soccer position, skill level, and other relevant details.
We do not knowingly collect personal information directly from children without the involvement or authorization of a parent or legal guardian. If you believe a minor has provided us information without proper consent, please contact us so we can review and take appropriate action.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure advertising performance
- Support remarketing campaigns
- Improve checkout and user experience
We may use tools such as Google Tag Manager, Google Analytics, Meta Pixel, or similar technologies to understand how visitors interact with our website and to improve our marketing efforts.
You may disable cookies through your browser settings, but some website features may not function properly.
5. Third-Party Services
We may share limited personal information with trusted third-party service providers when necessary to operate our website and services, including:
- Payment processors
- Website hosting providers
- WooCommerce and WordPress-related tools
- Email and communication platforms
- Analytics and advertising platforms
- Travel, event, hotel, training, or operational partners when needed to provide an experience
These third parties may only use your information as needed to provide services to us or to comply with legal obligations.
6. Orders, Payments, and Deposits
When you purchase or reserve an ARLUMA Sports experience, we collect information necessary to process your order.
For some experiences, customers may have the option to:
- Pay in full
- Reserve with a deposit
- Pay the remaining balance through scheduled payments or agreed payment methods
After completing a reservation, you may receive an email requesting additional information required for the experience, such as player details, uniform size, travel information, and other operational details.
7. Email Communications
We may send you emails related to:
- Order confirmations
- Payment confirmations
- Reservation details
- Player information forms
- Important experience updates
- Customer support
- Marketing communications, if applicable
You may unsubscribe from marketing emails when an unsubscribe option is provided. Transactional or service-related emails may still be sent when necessary to complete or manage your order.
8. How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no website, payment system, or online transmission is completely secure. By using our website, you understand that information shared online carries some level of risk.
9. How Long We Keep Your Information
We retain personal information only as long as necessary for:
- Completing purchases and reservations
- Managing customer accounts
- Providing services
- Maintaining business records
- Legal, tax, accounting, or operational purposes
- Resolving disputes or enforcing agreements
When information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal requirements.
10. Your Privacy Rights
Depending on your location, you may have rights related to your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to certain processing activities
- Request limitation of certain uses
- Opt out of certain marketing communications
To make a privacy request, please contact us using the contact information below.
11. International Users
ARLUMA Sports may provide experiences involving travel, events, and services in different countries. By using our website or booking an experience, you understand that your information may be processed in the country where ARLUMA operates, where our service providers are located, or where the experience takes place.
12. Links to Other Websites
Our website may include links to third-party websites, platforms, payment processors, social media pages, or partner websites.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.
Your continued use of our website after any changes means you accept the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, you may contact us at:
ARLUMA Sports
arlumasports.com